RETURN AND REFUND POLICY
RETURNS
You must request a return within 14 days of receiving your order. Product return process is explained below:
- Make sure product meets the criteria for a valid return
- Contact us indicating the intent to return the product
Please include the following in the email:
- Photos/videos taken related to the product
- Tags and labels attached
We will respond you on a business day within 24 hours and assist you in processing the return of the received product.
If your return request is accepted, you should return back the product(s) within 7 days.
- Please ensure that returning product(s) should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
- Buyer is responsible for return shipping cost
- Original shipping charges will not be refunded
As soon as we receive the product(s) as-shipped condition, we will refund you the purchase price and inform you via email.
Acceptable Return Reasons
Your return can only be approved based on the following reasons:
| Reasons | Description | |
| Objective reasons | Damaged | The product is damaged in delivery process |
| Defective | The product does not function as described in its manufacturer specifications | |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) | |
| Missing items/parts | Missing products or parts as indicated in the packaging | |
| Does not fit | Customer receives the size that was ordered but it does not fit | |
| Website misinformation | The product does not match website specifications, description or images | |
REFUNDS
7-Day Money Back Guarantee
We guarantee that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.
Request Refund
If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:
Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.
Replacements / Refunds Time Frame
Replacements will apply once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.
Refunds will apply to customers who have requested for refund can expect to receive it within the following time frames:
| Payment Method | Refund Option | Refund Time Frame |
| Credit Card / Debit Card | Credit / Debit reversal | 1-2 business days |
| PayPal Account | PayPal reversal (if PayPal balance) | 5-7 business days |
| Credit reversal (if PayPal is linked to a credit card) | 5-15 banking days Note: The amount may be reflected in your next billing cycle |
|
| Debit reversal (if PayPal is linked to a debit card) | 5-30 banking days (depending on your issuing bank) Note: The amount may be reflected in your next billing cycle |